WATER METER LEAKS

Question:

WATER METER LEAKS 

Answer:

Ask the caller to try to determine the source of the leak.

• If there is a leak anywhere between the meter and the house, the repair is their responsibility to make and the homeowner should hire a plumber to repair the leak.
• If there is a leak on the line that runs from the meter to the street, the City is responsible for making this repair. Please create a service request for meter leaks using the service request type "HPW- Meter Leak"

• You must tell the caller it may take up to 14 days to investigate these requests.
• If a citizen has a question about their water bill (i.e. a bill adjustment), transfer the call to Customer Account Services at 713-371-1400.
• If the leak was caused by contractors during the installation of an electronic meter, transfer the caller to the Meter Shop Dispatch Office at

• If the caller is requesting a water meter accuracy test, please create a Meter Leak service request and select Meter Inaccurate.   Also, the form to request a meter inspection can be found