Question: WATER CUSTOMER SERVICE (CAS) APPLICATIONS AND FORMS INCLUDING LEAK ADJUSTMENT
Answer:
Customer Account Services has made several forms available online for customer use. Most of these can be printed out and mailed back to CAS. The following Customer Account Services (CAS) forms are available online at:
www.houstonwater.org
1City Ordinance allows for a leak adjustment credit because of loss of water through an excusable defect in the customer's water line. An excusable defect is due to a rupture or leakage caused by weather, settlement, corrosion, wear, or accident. Visible leaks such as faucet and hose leaks are ineligible. Credit may be given for one-half of the rate charged to usage more than the average. This adjustment is limited to a maximum of three (3) consecutive months and must be requested within six (6) months of the repair. Customers may apply for no more than two (2) leak adjustments in any twelve (12) month period. If you have repaired a hidden leak or one in your toilet, you may be eligible for an adjustment.
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Several things can prevent this adjustment: ineffective repairs--sometimes the real problem is a second leak; long-term leakage--allowing a leak to continue for over three months; a drop in actual consumption can mask the rise caused by the leak.
In all cases, the City retains the right to make field verifications before approving leak adjustments. In some cases, CAS will request a receipt for parts or repair bill. You will be notified by mail generally within 90 days whether your request is approved or denied
Answer:
Customer Account Services has made several forms available online for customer use. Most of these can be printed out and mailed back to CAS. The following Customer Account Services (CAS) forms are available online at:
www.houstonwater.org
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- Automatic Payment Plan Application for customers who want to pay their bill automatically through bank drafting each month.
- Commercial / Multi-Family Service Application for customers desiring to open an account for commercial or multifamily service
- Confidentiality Request Form (English) for anyone requesting that their account be coded confidential.
- Confidentiality Request Form (Spanish) for anyone requesting that their account be coded confidential.
- Deposit Credit grants CAS permission to review customer' credit report to determine if eligible for a waiver of a residential deposit.
- Deposit Waiver to request a waiver of a residential deposit based on customer's payment history with another utility
- Exemption Application of Late Fees and Recheck Reads for customers requesting exemption from certain fees.
- Leak Adjustment Request Form 1 (English) to request a bill adjustment after having suffered and repaired an excusable defect in their plumbing.
- Leak Adjustment Request Form (Spanish) to request a bill adjustment after having suffered and repaired an excusable defect in their plumbing.
- Meter Test Request to test the accuracy of your meter. Charges may apply.
- Multifamily Water Conservation Incentive Program
- Sewage Collection Application for customers with sewage holding tanks requiring City of Houston service may apply using this form.
- Tap Inspection Contractor Application for contractors seeking permission to be listed on the PWE tap authorization list.
- Unusually Large Bill Application (English) for single-family residential customers receiving a bill for over 200% of their normal consumption to request a reduction., only if there was not leak and no known cause for the high bill.
- Unusually Large Bill Application (Spanish)
- Water Fund and Drainage Fund Application to request assistance from the City in paying your water bill.
- Water Fund Pledge Form to use to make a regular monthly donation to assist others.
- Water Funds Income Guidelines
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1City Ordinance allows for a leak adjustment credit because of loss of water through an excusable defect in the customer's water line. An excusable defect is due to a rupture or leakage caused by weather, settlement, corrosion, wear, or accident. Visible leaks such as faucet and hose leaks are ineligible. Credit may be given for one-half of the rate charged to usage more than the average. This adjustment is limited to a maximum of three (3) consecutive months and must be requested within six (6) months of the repair. Customers may apply for no more than two (2) leak adjustments in any twelve (12) month period. If you have repaired a hidden leak or one in your toilet, you may be eligible for an adjustment.
In all cases, the City retains the right to make field verifications before approving leak adjustments. In some cases, CAS will request a receipt for parts or repair bill. You will be notified by mail generally within 90 days whether your request is approved or denied